OMNI NEW HAVEN HOTEL

By • Extreamly Poor Service

Overall Rating: 2   

I have been to many hotels, rated lower than Omni and have been treated far better & with more respect than I was treated at omni. For a property that is rated 4 star 4 dimond I found my stay less than stanard.
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By y26672000 from San Francisco CA • three night stay at OMNI new haven

Overall Rating: 8   Location [10] • Room [4] • Service [4] • Value [8]

The hotel is located in the New Haven's central location right next to the bars and clubs. The area is bustling on Friday, and Saturday nights. I was there in mid May of this year and the stay was alright for the most part. Room was relatively clean, and the staff was relatively helpful.
Breakfast is extremely expensive about 20 dollars for a two course meal. (IHOP IS ABOUT 5)... [more]
Rooms are not well cleaned because I managed to find spiders and other kinds of bugs crawling around the room. Also cable television was not working.
Staff is not very kind. If you stay late at night in the lobby they start kicking you around saying that it is unproffessional for guests to be in the lobby at that hour. Bellboys are completely unnecessary the only thing they await for is for someone to give them a tip then they start helping. The hotel is overrated.
Gym is the only thing good about the hotel it is open 24hours a day seven days a week and is the only thing that is well kept in that place.
The only reason I have stayed there is becuase I got a deal on the hotel. [less]
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By Trip Tutorial User from Santa Barbara • Bad Experience

Overall Rating: 2   Location [6] • Room [6] • Service [2] • Value [2]

I made an appointment for an hour+ facial at the Omni at Corpus Christi in their "Images" salon. I was only give a half hour facial and in a shoddy closet using Mary Kay product.The young lady had little of no experience and waited on other customers as she gave me what she called, "a facial." No extractions were performed and I was additionally charged 50 dollars when I compla... [more]ined about the fact that she did not give me the full 1.25 hr. facial. I have yet to hear from Omni customer service, I am completely dissatisfied and hope that others will not have the same problems. [less]
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