RAMADA INN ROCKVILLE

By Trip Tutorial User from San Francisco • Disappointing - not a business hotel

Overall Rating: 4   Location [8] • Room [6] • Service [4] • Value [4]

I needed to go to a conference in Bethesda and needed a hotel within a reasonable distance. I found this hotel via Yahoo maps and went to their website. I ended up booking the place based on its location to the Metro, dataport service in the rooms and the fitness facilities. My requirements would be different if on vacation but as a business traveler, I was mostly concerned with getting to the ... [more]conference on time and being able to check in at work.

The location was perfect for me since it was 2 blocks from the Twinbrook station and proximity was appreciated in the 90+ degree heat. It’s located on a busy street but I didn’t have a problem with noise since I was facing the parking lot, off streetside. It looked like your run of the mill Ramada Inn, though a bit on the shabby side of what I expected.

The dataport service that was advertised on their website was a total fabrication. For internet access in my room, I would have to dial long distance to my personal ISP. Why should it be a requirement that I have dialup at home in order to get service at this hotel? I don’t even know what the number would be since I don’t use dial up at home. Of course, you’d also have to pay the long distance charges, which are usually astronomical at hotels. They did have wireless in the lobby but I didn’t want to have to work in their lobby and that doesn’t excuse the fact they falsely advertised. Providing a phone line does not constitute providing internet access. At other hotels, in-room service means that you can have unlimited access by tapping into their service at some daily charge. If I had known this I absolutely wouldn’t have booked this hotel. It didn’t help that I found the staff kind of surly and less than helpful when first asking for directions on how to get “access”.

Their “gym” was basically a regular hotel room with a combination of weightlifting stations, a treadmill, stairmaster and stationary bike. The treadmill and stairmaster were broken while one of the weightlifting stations was jammed so that you had to lift 100 pounds. So, about half the equipment was unusable. There were other little things that added to the disappointment. I didn’t appreciate that they seemed to clean the bathroom floor by dousing it with water. I unknowingly walked in at about 8:30pm to have my socks soaked by the still wet floor. And the fridge was barely cold and the iron didn’t get hot. Small things, for sure, but they give a sense of the overall quality of the place – subpar. Everything about the place was a disappointment and their website misleads to make you think they have good amenities. Even though it wasn’t very expensive, I left feeling ripped off. [less]
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By • Decent hotel, good location

Overall Rating: 8   

First stay in a Ramada Inn and hotel was decent.

There was some work going on in the parking lot but other than that service was good and the room was clean and comfortable.

Lots of place to eat nearby and the other end of the parking lot is actually a small mall.
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By Trip Tutorial User from New York • Wonderful Hotel

Overall Rating: 10   Location [10] • Room [10] • Service [10] • Value [8]

I loved the front desk staff, very helpful and accomodating. The internet service in my room was the fastest I have ever used. Even better than my home cable internet. Had a great steak and glass of wine in their restaurant. Will definately return when I go back to the Rockville/Bethesda area.
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