Marriott Greensboro Downtown

By Trip Tutorial User from Atlanta, GA • Dirty-- Worst Hotel stay ever

Overall Rating: 2   Location [8] • Room [2] • Service [2] • Value [2]

I have stayed at this hotel 2x-- 1st Stay was for 2 nights and the second was to be for 1, but it was so bad that I left for the Airport Marriott.

Where do I begin? During my 1st stay 1 had to switch rooms 2x due to soiled linens (in my initial room, and also the one they moved me into). Internet service didn't work in either room, and when they knew that the problem was their... [more]'s, they still had me spend hours on the phone w/ Tech support. The bathroom floors were in need of being scrubbed. I notified the manager of the problem with the sheets & cleanliness and it fell on deaf ears.

Suprisingly, I had a 2nd stay at this Marriott. Upon check-in, I tried to work and check email, but the internet service was down again. Remembering my last experience, I pulled back the covers and checked the sheets-- absolutely disgusting! They had brown, caked-on stains. There is no way that any hotel would have put these on a bed. I called the manager and requested he come to my room. He saw the sheets, was disgusted, and called the head of housekeeping. I explained my previous experience w/ cleanliness at the hotel and they promised it was a fluke. Flukes don't happen 3x in 3 different rooms. They agreed to move me to a new room. I walked in, turned down the bed, and these sheets were also dirty with drops of yellow & red stains. These linens looked as if they were probably washed, but permanently stained-- strange, I was told these were Marriotts "New" linens. I packed my bag, went to the front desk and requested the manager. Unfortunately the manager had just left for the day. As I explained the problem to the front desk, the bellman decided to openly mock my experiences to another employee at the desk. He had recognized me from bringing me linens on my previous stay. I confronted him and he walked away.

At the front desk, I asked to be switched to the Airport Marriott. They arranged a switch, but let me know that my rate would not be honored at the other hotel-- That I even had a rate astounded me! By this time it was late, I was ridiculously upset, and I wanted a clean hotel.

I made it to the airport Marriott and my stay was what you would expect from a Marriott--consistent, pleasant, and CLEAN.

The next AM, I called the manager of the previous, dirty, Marriott and explained the experience after he left. He let me know that they terminated the housekeeper, and that there would be no more problems. Somehow I doubt that this housekeeper was the source of all of these sheets in 4 different rooms!

I placed several complaints into Marriott Worldwide, and received no response. Finally, I checked my Marriott statement and saw that 10,000 points had been added to my account-- Big deal. When will companies realize that when people complain, that a response goes much further than worthless free points that are blacked-out most of the time?

With 2 horrible experiences, I would stay in a rental car before staying at this property. [less]
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By • Best Marriott I have stayed at

Overall Rating: 8   

Marriott Greensboro Downtown is an awesome hotel. The price was right, the room was perfect, and the bed was luxurious. The staff was professional, friendly, and willing to make me happy. If I was going to complain about something it would be that they mistakenly left only decaf coffee in the room. Other than that, it was a great experience.
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