MISSION POINT RESORT

By • Horrible experience

Overall Rating: 2   

I have stayed in literally hundreds of hotels and resorts over the past 20+ years, and the Mission Point was probably the worst overall experience I have had. Add to that their outrageous room rates, and the value for the price paid was without question the worst (by far).

Room: Noisy ceiling fan, could feel the springs in the beds, doors would not shut properly, drawer fell out of its tr... [more]ack each time opened, blinds were broken, could hear everything (voices and footsteps) in room above us and could hear the hotel staff talking in early morning hours and late night in basement below us, burned out light bulbs, and overall poor quality (two-star) accommodations.

Food: Poor service generally, poor quality and selection of food. On our first night we had to wait 45 minutes for a table, and then sat there for 15 minutes before a waitress came to our table (only after I had to ask the hostess whether there was a waitress assigned to our table). The food was all fried stuff -- hardly a vegetable, fruit or other reasonably healthy choice on the menu. They were frequently out of milk for the free kids meals.

Rates: They advertise a lower rate than you end up paying. Here's how it works: They say that there is a 6% sales tax and an 8% "resort levy/tax". The 8% "resort levy/tax" is not a tax at all. and is not charged by all hotels and resorts on the island. You are just paying 8% more than the advertised room rate. Therefore, their rooms rates are actually 8% higher than advertised. I felt like I had been scammed.

Staff Attitude: When I called the reservation line to ask about what the resort levy/tax was all about, the reservation agent actually hung up nn me! Also, on checkout my room rate was higher than what I had been told, and I was told that the director of operations of the hotel would contact me at my home to discuss it -- it has been a week and I'm still waiting for her call. [less]
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By • What A Waste!

Overall Rating: 2   Location [2] • Room [2] • Service [2] • Value [6]

We've been going to Mackinac Island for years. Sometimes, we go twice a year. We've stayed at the Island House, the Iroquois, the Windemere and Mission Point ... or as we still refer to it, Mission Dis-Appoint. We stayed there for a week about two years and everything that could go wrong, did go wrong. The room was in poor disrepair with peeling paint and missing tiles in the bathroom.... [more] Also, the locks on the windows didn't work, leaving me uncomfortable about letting our daughter sleep alone in one of the bedrooms. The pull out sofa bed collapsed into a heap of steel pick-up sticks upon pulling it out. We also had no heat one night during a cold snap. The food was, in our opinion, barely adequate. One of the few restaurants I've ever eaten in that I felt I would have been happier eating my own cooking. Also, the resort is so far from town that we had to use cabs to take us to and from. Several of the resort offerings were not operational either. The staff was responsive to our complaints. They tried to move us to a different room, but along the way, we encountered a couple leaving early for home who informed us that that wing of the resort had no hot water for at least one full day. Toward the end of our vacation, our basic M.O. was to get up, leave Mission Point as soon as possible and stay away as long as possible. It was the only time in all the years we've been going to Mackinac Island that we weren't sad to leave that island paradise at the end of our vacation. I know there are a lot of people who just rave about Mission Point and that's what prompted us to try it in the first place. If it had been just one incident, we would have been fine with it, but it was sooooo many over the entire course. [less]
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By uofigirl2000 from Lake View • Great value, great hotel

Overall Rating: 8   Location [8] • Room [6] • Service [10] • Value [10]

I've been going to Mackinac ever since I was 4, and this is the first place I call when planning a vacation now that I'm an adult. The staff is friendly and accomodating (one time giving our family a free movie on a rainy day). They offer a shuttle service to the ferry docks, but the stroll into town is really not that far. The location is a tradeoff, because you don't hear horses c... [more]lomping by when you are trying to fall asleep (keep this in mind when picking a room along the main road!), and you have a stunning view of nature outside the window, instead of tacky souvenir shops. The sunrises are breathtaking. Only complaint is that the rooms are a bit small, but there's enough to do that you do not spend that much time in your room.

On an island with astronomical hotel room rates, this is one of the few affordable rooms, and is well worth it. [less]
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