Holiday Inn Express Downtown

By • Great Hotel, Clean, Comfortable and Cozy, we had a great time! Big hot tub in bedroom A+

Overall Rating: 10   

I really liked this hotel, it is located in the heart of Cleveland. This old hotel (historic bank) has lots of character with limestone walls and marble floors in the lobby along with 10' ceilings with 8' windows and a big hot hot in the room. I Highly recommend this hotel. Great continental breakfast, cleaning personnel everywhere and very, very friendly. If I were to give this hotel a ... [more]grade it would be an A+. If I go back to Cleveland you can bet I will be staying at this hotel again, I promise you will not be disappointed! [less]
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By • Horrible Customer Service

Overall Rating: 2    • Service [2]

The customer service while trying to make a reservation is questionable. I called for rates and availability and I was quoted $93.. I accepted and was transfered to the reservation call center. They did not have this rate available and directed me to call the hotel back. Once I had the hotel back on the line, they had no idea who would have quoted that price, question my integrety. The room I ... [more]wanted was sold out and the next room available was 149.99. I asked for relief. Was transfered again. Could not adjust the price even though I was mis quoted, and had to speak to four people. This all transpired over 15 minutes. This was a horrible experience and I will not be staying with them. [less]
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By Jennifer from Sacramento, CA • Clean and Spacious in the Heart of Cleveland

Overall Rating: 10   

Great historic building with spacious rooms and great views out of huge windows. Very clean hotel with a friendly, helpful staff. Super location in the middle of downtown Cleveland, blocks from Rock and Roll Hall of Fame, sports stadiums, concert venues, and mall. Easily accessible from the airport by city train.
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