Holiday Inn Express Downtown
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User reviews for Holiday Inn Express Downtown
By • Great Hotel, Clean, Comfortable and Cozy, we had a great time! Big hot tub in bedroom A+
Overall Rating: 10 I really liked this hotel, it is located in the heart of Cleveland. This old hotel (historic bank) has lots of character with limestone walls and marble floors in the lobby along with 10' ceilings with 8' windows and a big hot hot in the room. I Highly recommend this hotel. Great continental breakfast, cleaning personnel everywhere and very, very friendly. If I were to give this hotel a ... [more]grade it would be an A+. If I go back to Cleveland you can bet I will be staying at this hotel again, I promise you will not be disappointed! [less]
Was this review helpful to you? → YES / NO | | By • Horrible Customer Service
Overall Rating: 2 • Service [2] The customer service while trying to make a reservation is questionable. I called for rates and availability and I was quoted $93.. I accepted and was transfered to the reservation call center. They did not have this rate available and directed me to call the hotel back. Once I had the hotel back on the line, they had no idea who would have quoted that price, question my integrety. The room I ... [more]wanted was sold out and the next room available was 149.99. I asked for relief. Was transfered again. Could not adjust the price even though I was mis quoted, and had to speak to four people. This all transpired over 15 minutes. This was a horrible experience and I will not be staying with them. [less]
Was this review helpful to you? → YES / NO | | By Jennifer from Sacramento, CA • Clean and Spacious in the Heart of Cleveland
Overall Rating: 10 Great historic building with spacious rooms and great views out of huge windows. Very clean hotel with a friendly, helpful staff. Super location in the middle of downtown Cleveland, blocks from Rock and Roll Hall of Fame, sports stadiums, concert venues, and mall. Easily accessible from the airport by city train. Was this review helpful to you? → YES / NO | |
View All User Reviews for Holiday Inn Express Downtown [5] Known as the most unique Holiday Inn in Northeast Ohio, the Holiday Inn Express Downtown is truly an adoration of history and elegance. Situated in the historic Guardian Bank Building in the heart of Downtown Cleveland's financial district, this property makes an ideal lodging choice for those staying in the area. There are many local attractions that are within close proximity of this hotel including Jacobs Field, Tower City Center, Great Lake Science Center, Theater District and Gund Arena. The hotel invites you to relax in comfort in any one of the richly appointed high grand historic guest rooms. It boasts of the largest standard rooms in downtown Cleveland luxuriously appointed with all the comforts that today's modern traveler would expect. Whether your stay is for business or pleasure, you are sure to enjoy all that this beautiful property has to offer. Come experience relaxation, comfort and service unparalleled at the Holiday Inn Express Downtown.
Please Note: Fall Promo Room Category: Full payment in advance is required, which is non refundable and no cancellations or changes allowed. CANCEL POLICY FOR SPECIAL PROMOS For room categories Fall Promo 1 2 People, Fall Promo 3 People, and Fall Promo 4 People reservation is non refundable and cannot be changed or cancelled.
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Property Amenities |
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- In-Room Movies
- Whirlpool
- 24 Hour Security
- Coffee/Tea Maker
- Interior Room Entrance
- Fitness Facility
- Game Room
- In-House Bar
- Handicap Accessible
- Data Ports
- Meeting Rooms
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- Business Center
- Dry Cleaning
- Non-Smoking Rooms
- Air Conditioning
- Clothing Iron
- Wake-Up Service
- Room Service
- Hair Dryer
- Car Rent Desk
- Family Rooms
- Kitchen Units
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