BEST WESTERN BROWNSBORO INN

By Trip Tutorial User from DeKalb, Illinois • Why stay somewhere else?

Overall Rating: 10   Location [10] • Room [10] • Service [10] • Value [10]

We started going to Brownsboro Inn about 7 years ago when my wife's mother was nearby in a nursing home. From the first day, the management was kind and attentative to our needs. We have come back there again and again, and have enjoyed the rooms, the pool, the front lobby, the service, and just about everything they provided. Best of all, the price could not be beat. Looking forward to going back.
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By • clean and helpful

Overall Rating: 8   

Well-maintained hotel with courteous front desk staff who seek to make stay more pleasant. Continental breakfast typical, good not extradordinary.

Comfortable beds though room a little drafty from wind under the door. Usual issue of poor hotel lighting. Amenities get an A+ - coffee, hairdryer and nice fluffy towels. Plenty of hot water and very clean bathrooms.

Would definitely stay again - good meeting area!!
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By • Friendly Welcom

Overall Rating: 10   Location [10] • Room [10] • Service [10] • Value [10]

The hotel staff members were very friendly and efficient. They performed their duties in a professional manner. I will stay there on my nest visit in that area.
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By Trip Tutorial User from Chicago • Tear it Down-Start Over

Overall Rating: 2   

Desk clerk lied about ongoing pool parties for 2- 13 yr. olds and put us poolside. Room was 87 degrees. Moved to another room. Toilet was clogged, no hotel maintenance.Day of checkout in the a.m.,I found a baby cockroach crawling on my bedside table. Booked and pre-payed 2 nights-2 rooms,they locked us out after breakfast-1 night. Manager demanded to see my reservation papers and I had to walk around the mess in the passages to take it to her. When I showed it to her, she didn't apologize, she said haughtily "Well,that's what I asked you for, all you had to do was show it me!" and she turned around and left the desk. No compensation-No apologies.Hotel grounds,pool and rooms do not match lobby, very deceiving!
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By • Close to family

Overall Rating: 8   Location [10] • Room [8] • Service [8] • Value [8]

I stay at this hotel because it is the best location to the friends and family I visit when I go to Louisville
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