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By Trip Tutorial User from Buffalo, Wyoming • hard bed, thin walls, bad customer service

Overall Rating: 2   Location [4] • Room [4] • Service [2] • Value [2]

The walls in this place must be made of paper because you really CAN hear everything that is going on in the neighboring rooms. Our "neighbors" woke us up around 2 a.m. when they accidentally called our room instead of their friend's room. Then the proceeded to bang around in their room while getting ready to go hunting. Once they finally left, we had the "pleasure" of listening to their room's phone ring 10 times between 3 a.m. and 4 a.m. because they had scheduled an automated wake-up call but had actually left to go hunting prior to the first call. I called the front desk after the second set of 8 rings and was told that the problem would be fixed. It wasn't. The rings continued for an hour. When I tried to call the desk to tell the manager that it was still ringing, I was met with a message stating that no one was available, and I was disconnected. This occurred 4 times and I then gave up.

Later that morning, while we were packing up our car, the owner of the building came out of the office. When we told her what had happened with the phone calls, we were promptly cut off mid-statement and told that the manager said he turned off the automated caller and that he even checked to make sure the phone wasn't ringing, and that it wasn't. In other words, she blatantly called us liars. As a business owner myself, I consider customer service to be the #1 priority of my business. This woman does not know the meaning of the words "customer service."

This was the worst night I've ever spent in a motel. I was in Cody for a business conference. I'll never return to this motel again because of the way the owner of this Econo Lodge responded to our complaint and because the walls are paper thin. I wish I had stayed at the Holiday Inn with the other people attending the conference.
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By • ho hum

Overall Rating: 4   Location [6] • Room [8] • Service [6] • Value [4]

Placed a $300 gold on my debt card that I had to struggle to get removed a month later. Hotel is pricy during the summer ($150 per night for a 2 bed non smoking), for average facilities.
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By • Worst hotel we've ever stayed in

Overall Rating: 2   Location [10] • Room [10] • Service [2] • Value [2]

-Noisy. Paper thin walls and floors: Can hear All noises from adjoining rooms (TVs all night, each footstep, toothbrushing, doors closing shake bldg, etc.).
-Staff rude, dismissive, unresponsive, refuses to acknowledge complaints
-Faucet broken- had to use main valve to turn it off.
-Tourist Trap-Due to location near Yellowstone, Econolodge doesn't seem to care about bad service or reputation-they know they will get tourist business.
-Call Cody Chamber of Commerce before booking a hotel in this town.
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By • bad continental breakfast & noisy

Overall Rating: 2   Location [6] • Room [4] • Service [2] • Value [2]

You can hear everything that goes on around your room at this place. The continental breakfast is a joke. Day old donuts don't cut it.
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By Jean Miller from Cheyenne, WY • What a great place to stay!

Overall Rating: 10   Location [10] • Room [10] • Service [10] • Value [10]

	Best location, very clean, intelligent and friendly staff
	no elevator

We really enjoyed this motel! We walked allover downtown Cody and to the Buffalo Bill Historical Center which is a must see during your stay in Cody. The front desk staff helped us have a wonderful time from our dinner reservations being made by them to maps to sight see the next day. Our room was the cleanest we have had on our trip and we will definately return to stay here again!
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