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By Malcolm Mayhew from Fort Worth, TX • could do better

Overall Rating: 6   

Stayed here based on Frommer's guide and was a bit disappointed. Room was tiny, air conditioner/heater didn't work and was not repaired and the view was of a garage next door. Paying $207 a night, we felt a little cheated. But there are many pluses: Great location, within walking distance of X Square, Macy's, Empire State Building; lovely lobby with adjoining bar/restaurant; great brea... [more]kfest; and immaculate bathrooms. Nice place but certainly not the best moderately priced hotel in NYC; that would be the Milburn on the Upper West Side. [less]
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By • Excellent - what a view!!

Overall Rating: 10   Location [10] • Room [10] • Service [8] • Value [10]

My husband took me to New York for our wedding anniversay in 1999 and we stayed at the Hotel Metro - and couldn't fault it. The rooms were superb, the whole ambience of the hotel took you staight back to the Art Deco era, the complimentary breakfast was great, and the view from the roof terrace was spectacular.
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By Amy from Albany, NY • AWFUL, AWFUL, AWFUL

Overall Rating: 2   

I arrived at the hotel with bags in hand, no help at the door, after dragging my stuff up the stairs and inside, I find out there was a "mistake" with my reservation (actually, they claimed I was the one who made a mistake) and I was supposed to have stayed the night before which they informed me they had already charged me for. They then informed me there were no rooms available for th... [more]at evening, and there was absolutely nothing they could do for me leaving me with no room and no place to go. Thankfully, I got a room at the Four Points by Sheraton in nearby Chelsea (which deserves a 5 star rating for their view alone, not to mention the courteous and helpful staff). Once I got somewhere where I could check my email, I checked my confirmation and THEY were the ones that made a mistake. I will NEVER, EVER bother even calling the Hotel Metro again, there are MUCH better places to stay in that area.......plus, their website and online booking SUCKS!!!!! [less]
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