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By yahoo travel user from Cherry Hill, NJ • Not very friendly

Overall Rating: 4   

I live in N.J. and travel to Las Vegas often so maybe my opinion is a bit jaded but I found the staff at The Borgata to be less than friendly and even a bit cold at times. My room was not ready on time and I had to wait an additional hour for it and no one seemed to care. Then after the wait the room was less than presentable. It looked as if my 5 year old had made the bed. As far as the gaming ta... [more]bles the staff seemed very cold, would not talk to you and seemed to be more concerned with looking over your shoulder for someone else rather to even look at you. I also visited the spa and found it to be a little dirty. There were dirty towels laying around the entire 4+ hours I was there. The sinks in the mens baths were dirty as well. I had a massage while I was there, the attendant seemed very nice but when I told her to please concentrate on a certain body part she said ok but never did. Overall the "BORGATA" does not live up to the hype that it is passing by on at this time. I will not stay there again!!! [less]
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By debidoda from Southington, CT • Nice but Tight

Overall Rating: 8   

The room was beautiful and the staff was very friendly. Shower big enough for two, marble counters, separate water closet, scandanavian furniture, excellent bedding. Food was pricey and with the strike on the boardwalk, we were limited to the hotel property so as not to cross picket lines. Slots were extremely tight and I was lucky to come home with my shirt!!! Tables appeared to be doing all ... [more]the business. The local shuttle, Jitney, stops at the back of the hotel and will take you to the other casinos and the boardwalk which makes for convenience if you don't want to use your car ($1.50 each way per person). I would have liked to have seen shuttle service to Philadelphia for professional games and sight seeing. I would probably stay at the hotel again because of its atmosphere and privacy but, the boardwalk can offer cheaper food, diversification away from gambling by walking on the boardwalk and enjoying the ocean. [less]
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By Trip Tutorial User from Lincoln Park, NJ • It's a treat to stay there!

Overall Rating: 10   Location [6] • Room [10] • Service [8] • Value [10]

Its pure luxury. I never slept in a more comfortable bed. The sheets are so cozy & the pillows are perfect. I called up & asked for their suppliers so I can purchase my bedding to feel like theirs. Higher Class people, elegant place.
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