Resorts Casino Hotel Atlantic City

By Trip Tutorial User from Washington, DC • Terrible Experience At Resorts

Overall Rating: 2   Location [6] • Room [4] • Service [2] • Value [4]

We went to Atlantic City in early June of 2005. We had reserved three rooms at Resorts for our group of six people. When we arrived at 9 PM, one of the rooms was still not ready. The manager would not give us a timeframe for when the room would be ready and told us to check back "later." At 11 PM, the room was still not ready and we told the front desk that we would be making arrangem... [more]ents elsewhere for the two people who were supposed to have stayed in the room.

Imagine our surprise when we checked out and found that we were charged for the room that was never delivered to us. Resorts' policy is that once you show up, they charge you for the room. Never mind that the room was not ready at 11 PM.

The manager's attitude was, essentially, "Too bad. You checked in." She was completely rude to us and never so much as apologized for not being able to deliver us the room that we had reserved. We found that response to be flabbergasting. In the hospitality industry, especially in a place like Atlantic City, making your customers want to come back to your hotel is the most important thing. Resorts does not seem to understand this concept.

We will never go back to Resorts again. If Resorts cares so little about my satisfaction, I will take my business elsewhere. With such a low level of devotion to customer-happiness, it is no wonder places like Resorts are getting killed by the Borgatta and the Tropicana. [less]
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By ninamariie from Cranford, NJ • The Only Good Service is ROOM SERVICE

Overall Rating: 2   

I made a reservation back in August for a weekend stay. My reservations were to stay in the New RenDeVous Tower, but of course, They booked it all up (and I had just ignored my reservation!) So they stuck me in the regular room in ocean tower with a view of... A ROOF. WOW! It gets worse...

We ordered dinner (Room Service) The Food was TERRIBLE! Not to mention it was delivered COLD... [more]! But they were very nice... Nicer than anyone there.

Still Not Done. Everytime we relaxed to watch TV... NOTHING BUT PORN kept coming on the Movie Channel. And we did not order it. When going to rent movies... the remote wouldnt work... I called the Front Desk 6 times... and was put on hold for 10 minutes (each time) before desciding to hang up! Then when Finally reaching the Manager she told me there was NOTHING she could do the TV technician was not there... My name was not on the welcome screen so Im guessing I was NOT entered in the system as staying there.

The Phone (in the room) all of the buttons were wrong, when ever I called for Room Service I would get Security, Front Desk I would get Bell Hop, It was So screwed up. Not to mention at check out they had charges of long distance calls - (we only used our cell phones)

When I checked out the next morning I gave a list of complaints to the Manager (of the Front Desk) I will NEVER EVER stay there again, I even REFUSE to gamble there. They will never see a penny from me again...

RUDE, NEVER THEIR PROBLEM, NOTHING THEY CAN DO, NO APOLOGIES, JUST INEXPERIENCED TRASH TRYING TO BE SOPHISTICATED... THATS ALL THE RESORTS IS.

Want to stay somewhere GREAT... Go to the Taj Mahal! ***** Ratings! [less]
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By Trip Tutorial User from cranford, nj • Over priced/ bait and switch

Overall Rating: 2    • Service [2]

I was reviewing them online. Average price, 69 dlrs. Punch date, for one night stay, and 6 rooms available, all at 250+. Not even close to 69. What a joke, I feel like Im dealing with a Used Car salesman.
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